General conditions of sale service provision
1. Preamble :
The purpose of these general conditions of sale (GTC) is to define the contractual provisions between:
- Net Micro Soudure whose head office is located at 5 rue de Bassemberg 67220 Lalaye, Siren number 843483538, hereinafter referred to as “NMS”
and
- Any natural or legal person wishing to benefit from a repair service via the website www.net-micro-soudure.fr hereinafter referred to as "the customer".
These T&Cs apply to repair work on smartphones, tablets, computers, hereinafter referred to as "repair services".
Repair services are offered remotely, the designated equipment (smartphone, tablet, computer) is sent by post.
The customer declares to have read and accepts these GCS when he completes the support form.
The sending of equipment to be repaired implies unreserved acceptance by the customer of these GCS.
These T&Cs come into effect from the dispatch of the equipment to be repaired and remain in force until the rights and obligations of either party have expired.
These T&Cs shall prevail over any other general or specific conditions.
NMS reserves the right to modify its T&Cs at any time. In this case, the applicable conditions will be those in force on the date of the order by the customer.
2- Pricing:
All of our prices can be viewed on our website. www.net-micro-soudure.fr
The prices displayed are fixed, non-negotiable and not subject to VAT according to Art. 293B of the CGI.
Prices include return delivery costs without insurance. In case of cancellation of the repair, the return costs will be borne by the customer.
NMS reserves the right to modify its prices at any time. In this case, the applicable prices will be those in force on the date of the order made by the customer.
3- Repair service order:
To place an order for a repair service, the procedure is as follows:
o The customer must access the “repair request” form on the website www.net-micro-soudure.fr
o The customer must fill in the elements requested on the form, then send the form by email to NMS.
o NMS will send an estimate as well as an equipment support form to the e-mail address provided by the Customer.
o The client must then sign the estimate and send it back by email to NMS.
o The customer must also edit the equipment support form, sign it and send it with the device to: Net Micro Soudure 5 rue de Bassemberg 67220 LALAYE. Beforehand, the customer must take care to pack his device well, so that it cannot be damaged. Only the device must be sent (without charger and original accessories).
o Before sending, the customer agrees to make a backup of all the data stored in his device, in order to be able to recover them in the event of accidental loss. NMS can in no way be held responsible in the event of accidental loss of this data.
4- Quote:
Upon receipt of the device, a complete diagnosis will be made by NMS after which the final quote will be produced.
o In the event that the final estimate is identical to the estimated estimate, the latter remains unchanged and NMS may carry out the repair.
o In the event that the final estimate is different from the estimated estimate, this new estimate will be sent by email to the customer who must return it to us signed so that NMS can carry out the repair.
o Impossibility of repair:
If NMS fails to repair the customer's device, NMS undertakes to return it to him as is. The Customer will only have to pay the return costs.
o If the customer refuses the final quote, or if he does not respond within 10 working days, the customer agrees to pay the return costs so that NMS returns the device to him as is.
5- Terms of payment and return shipping:
Upon completion of the repair, or non-repair, an invoice will be issued by NMS and sent by email to the customer. The customer agrees to pay the invoice in full upon receipt. The methods of payment accepted are credit card, PayPal or bank transfer.
NMS will not be required to proceed with the delivery of the device sent by the customer if the latter does not pay the price of the repairs in full.
In the event of non-repair, the return costs will be borne by the customer.
Repair services not paid for within 366 days of sending the invoice will result in abandonment of the device by the customer, the device will automatically become the property of NMS.
NMS reserves the right to dispose of the device as it sees fit. It may be sold or used for other repairs to cover the cost of unpaid repairs. No complaints will be processed after the abandonment period of a device.
After payment of the entire invoice, NMS will return the device to the address indicated when placing the order, the return shipment is made by colissimo without insurance. If the customer wishes to take out insurance or have the device collected by a carrier of his choice, the additional costs will be at his expense.
6- Transport times:
NMS cannot be held responsible for postal delays, and declines all responsibility in the event of loss, damage or theft during outward and return transport. In these cases, no reimbursement or compensation will be paid to the customer by NMS.
7- The customer's obligations:
The customer undertakes to explain the origin of the breakdown such as: the error codes displayed on the screen, the maneuvers carried out (software installed, manipulation carried out, update carried out or not, etc.).
The customer agrees to provide all the information requested on the device support form.
Once the repair is complete, and in order to verify the proper functioning of the device, the customer agrees to provide the unlock code for the device, otherwise the tests cannot be properly carried out by NMS. The customer therefore accepts the consequences of the impossibility of being able to test his devices and declines NMS from any responsibility in the event of other failures observed.
The customer acknowledges having read and accepted these T&Cs - without any reservations - and notifying NMS directly of any possible difficulty relating to the execution of the repair.
After repair, the Customer agrees to pay all sums due for repairs as well as any return costs.
8- The obligations of NMS:
NMS undertakes to deploy the human resources necessary for the performance of the repair services defined in these general conditions of sale.
In the event of equipment under warranty, the customer acknowledges and accepts that the repair intervention of NMS on the equipment will lead to a breach of the manufacturer's and/or seller's warranty. NMS can in no way be held responsible.
Under these general conditions of sale, NMS is only subject to an obligation of means and in no case an obligation of result. The customer acknowledges being aware that his devices have a possibility of not being repairable. In addition, the customer acknowledges the risk of interventions on the motherboard and assumes full responsibility.
In the event that MNS is unable to repair the customer's device, the return costs will be invoiced to him. The device will be returned to the customer as is, after payment of these costs. NMS cannot be held liable for material or immaterial damage to the device.
9- Repair times:
Our repair times are estimated between 3 to 30 days. These deadlines are indicated for information purposes and are in no way guaranteed, NMS has no obligation to respect these deadlines.
The repair time depends on the availability of the part to be changed, the availability of the repairers and the complexity of the breakdown. However, NMS undertakes to deploy all technical and human resources to carry out repairs as quickly as possible.
No compensation will be accepted by NMS if the customer finds the delay too long. However, the customer will have the choice to cancel his repair, provided that it has not yet started. Return costs will be entirely the responsibility of the customer.
10- Warranties / Non-warranties:
The customer acknowledges and accepts that the intervention of NMS on his device will result in a breach of warranty from the manufacturer and/or the seller of the device. NMS can in no way be held responsible.
NMS guarantees the repairs carried out by it as well as all the parts changed for a period of 3 months from the date of repair of the device. The customer must send an email to the following address: contact@net-micro-soudure.fr
The granting of guarantees assumes that the customer uses his device in a normal manner, in accordance with the instructions for use and maintenance of the parts, does not drop it, and that no third party intervenes to carry out a repair on the parts replaced by NMS.
After repair, the warranty does not cover: the entire device, software problems, malfunctions linked to third-party interventions, accidents, shocks or breakage.
During the warranty period, NMS is in no way responsible for other breakdowns observed by the customer that are not related to the repair.
If an intervention carried out by NMS is unrelated to the warranty conditions, NMS will invoice the customer for a new intervention.
The warranty becomes obsolete if the customer exceeds the 3-month period to report an anomaly linked to the intervention of NMS or to a defective part.
Furthermore, we do not guarantee interventions on oxidized devices. The purpose of deoxidation is to turn the device back on in order to recover your data. If you wish to reuse it later, we will not take responsibility for any breakdowns encountered following our intervention.
11- Return / Refund Policy:
During the warranty period and in the event of a problem with one of our repairs, the device must be returned to us. If we are unable to repair your device, we will reimburse you 90% of the fixed price for the repair, excluding transport and component costs. The adjustment can be made either in the form of a credit usable for future repairs or by bank transfer or PayPal to your account.
No refunds will be made for problems other than those related to our repair or intervention.
Shipping charges are non-refundable.
No refund will be possible if the device has not been returned within the warranty period.
No refund will be made on interventions not guaranteed by NMS.
12- Risks:
Any intervention on the motherboard presents a risk of overheating and therefore of partial or permanent deterioration of the motherboard. A repair of components can lead to the permanent loss of the device and/or data and trigger hidden failures.
By sending his device for repair to NMS, the customer accepts this risk and takes full responsibility. In the event of partial, total or permanent deterioration of the device, the customer cannot claim any compensation and releases NMS from all liability.
13- Right of withdrawal:
The customer has a period of fourteen (14) days from the date of the order to exercise his right of withdrawal.
By sending his device to NMS for repair, the customer wants NMS to start fulfilling the order before the end of the fourteen (14) day withdrawal period.
If the customer exercises his right of withdrawal, he must pay NMS an amount corresponding to the service provided until the communication of his decision to withdraw; this amount will be proportionate to the total price of the order.
The customer will also bear the direct cost of returning the device by NMS, which he acknowledges and accepts.
If the customer has a right of withdrawal, he may exercise it by sending a letter to this effect before the expiry of the 14-day period, to NMS – 5 rue de Bassemberg 67220 LALAYE or by email to contact@net-micro-soudure.fr
The withdrawal letter must clearly indicate that the customer wishes to withdraw from his order, and specify his surname, first name and address.
14- Geographical areas:
The repair services of these general conditions of sale are applicable to all departments of metropolitan France.
15- Information and confidentiality:
NMS is bound by a legal obligation of professional secrecy. As part of the repairs carried out on certain equipment, NMS may be required to access the customer's personal files. NMS undertakes not to collect any personal data and to respect the privacy of its customers. Unless expressly requested by the customer and exclusively in the event of backup or diagnosis.
16- Complaints:
All complaints, whether amicable or legal, relating to repair services must be made within ten working days of the end of the repair.
17- Settlement of disputes:
The Customer is informed of the possibility of having recourse, in the event of a dispute, to a mediation procedure for consumer disputes. Before exercising a recourse before a mediator or before a court, the customer undertakes to try to resolve his dispute amicably directly with NMS.
18- Personal data:
In accordance with the "Informatique et Libertés" Law of January 6, 1978, the Customer has a right to access, rectify and delete data concerning him, by sending a written request to this effect to the following address: NMS – 5 rue de Bassemberg 67220 LALAYE or by email at contact@net-micro-soudure.fr
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